Frequently Asked Questions
Everything you need to know about your favorite Italian footwear.
How do I determine my correct Superga size?
Superga sneakers generally run true to size, but since we use European sizing, we recommend consulting our Size Guide. If you are between sizes, we suggest sizing down for a more secure fit.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached and the soles show no signs of outdoor wear.
Can I wash my Superga canvas sneakers in the washing machine?
While many customers do, we officially recommend hand washing with a damp cloth and mild soap to preserve the rubber foxing and glue. Never put your Supergas in the dryer; always air dry them away from direct sunlight.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.